Dealing with Difficult People by Roberta Cava

I haven't read this book, but I really like the title. It sums up my week.

I had a completely surreal and upsetting week involving an unpleasant customer and several angry email exchanges that just ruined about three days straight for me. Not only was what he wrote upsetting, but it made me start questioning my ability to do my job and function in society as a whole.

He had then inexplicably cc-ed a copy of his own side of our correspondence to a mutual colleague, who called me yesterday, aghast as the rudeness of his email. She said that she had had a similar falling out with him earlier this year, as had many other people she knew. I was so glad to find out it wasn't just me that I was as shaken as I had been when I first recieved his email.

In addition to my emotional rollercoaster week, I have been madly finishing up the design for our spring catalog, getting printers and mailing lists in order, finishing up the design for the next book to be published, entertaining our out-of-town guests, having company for dinners, going to meetings, and preparing for our trip. If I recall, the two weeks before a big vacation are always the most stressful. I often begin thinking, why am I doing this? Wouldn't it be easier just to stay home?

But this will pass. I will get through it, and the trip will be amazing, and everything will be alright. Eventually.

Dealing with Difficult People by Roberta Cava

Tags: bad week business Roberta Cava